Catégorie : SECTEUR BANCAIRE

Shifting power to the front lines
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Transférer le pouvoir aux premières lignes

A multinational bank wanted help aligning management practices and strategies between head office and associated branches. In particular, our client wanted to shift the perception of shared services, such as audit and human resources departments, from being “head office policing forces” to being internal consultants positioned to respond to the needs of their branches. Second,...